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Nicole Chai.

During my three month internship, I led the redesign of the Global Innovation Center internal webpage. In designing the new website, I adopted the full design thinking process from beginning to end. There are four innovation centers globally, each with its own webpage. With the redesign, I combined all the pages into one global page for users to easily obtain information.

I conducted research with users within the Digital Innovation team and outside the team to understand their pain points and see what would attract them to visit our page. After synthesising my findings, I came up with ideas and created designs based on the users' feedback. I created sketches, wireframes, mockups, and interactive prototypes to conduct user testing and get iterative feedback. Following several rounds of usability testing with users, I worked with front-end developers to develop my designs using HTML and CSS.

Jun 2020 - Aug 2020

BNY Mellon Internship

ROLE

UX/UI Design Intern


User research, Conducting user interviews, Wireframing, Prototyping, Conducting usability studies


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